HELP CENTER

ORDERING

How do resubmit or update my digital files?
There are 2 ways to upload your digital files to us:
  • Browse & Upload — Browse and Upload can be found in the online ordering process or you may upload this way after you have placed your order through "Client Login".
  • FTP Upload — Manually connect to our FTP server and drop your files. You can contact Customer Service for FTP login information 866-589-7661 toll free.

          Please do not email your files.

You may resubmit or update your digital files until your job status has not changed to "Printing". Once your job status has been changed to "Printing" your job has been plated for press and is ineligible for resubmission or update. If your job has gone to "Printing" and you require changes you must submit a new order.

Please contact customer service before placing your new order at 866-589-7661 toll free.

ONLINE ORDERING
PRINTABLE ORDER FORMS
TURNAROUND TIME
ACCOUNT & PAYMENT
REPRINTS

PRODUCTS AND PRICING

PRODUCT QUESTIONS
INCLUDED WITH THE PRICE

PREPARING MATERIALS

DIGITAL FILES
COLOR & PRINT QUALITY

SUBMITTING MATERIALS

MAILING IN MATERIALS
UPLOADING FILES
RESUBMISSION

GLOSSARY
GLOSSARY OF TERMS